Performed Federal Student Aid Title IV Loan Program servicer qualification assessment, documentation, development, and planning.

Performed Independent Verification and Validation on student loan IT projects.

Participated in System Development Life-Cycle (SDLC): requirements, design, development, validation, and implementation.

Conducted quality management activities, including performance metrics comparison and customer satisfaction survey coordination.

Performed loan servicing, consolidation, and post-default debt collection operational reviews and audits.

Identified business process reengineering opportunities and documented execution plans for management.

Analyzed loan program characteristics and developed delinquency management and incentive planning strategies.

Performed fraud, waste, and abuse analysis within student loan portfolios.

Conducted education loan portfolio financial analysis and performance criteria management.

Performed portfolio management analytics for a $115 billion student loan portfolio of in school, grace, repayment, disability and defaulted loans, providing insights and reporting on the status and trending of loan movements into, within, and out of the portfolio.

Managed software release initiatives, including coordination and monitoring of all aspects of the software development lifecycle, maintaining and overseeing project work plans.

Conducted comprehensive review of the risk management process, performing a review of a clients organizational structure, system technologies and development processes, loan origination and servicing operations, facilities management, labor and human resource policies, portfolio management practices, and borrower incentive plans.

Monitored the development, planning and testing of the disaster recovery plan for the automated systems and operational facilities, configuration management review, fulfillment operations review, operational process review of data center to assess security controls and procedures, and assessed the controls and procedures followed by multiple print and mail facilities.